Shipping policy

Last updated: 08.09.2026

We do everything we can to ensure that your order is produced and shipped as quickly as possible.

1. ORDER PRODUCTION

All of our t-shirts are printed on demand after your order has been confirmed.

The average production time before shipping is:

1 to 3 business days.

Orders may be produced and shipped from different production facilities depending on the customer’s destination and product availability.

During busy periods, production times may occasionally be extended.

2. SHIPPING DESTINATIONS

We ship to many countries around the world.

Estimated delivery times after dispatch are generally:

  • Europe: 5 to 10 business days
  • United States & Canada: 6 to 12 business days
  • Asia & Oceania: 6 to 12 business days
  • Rest of the world: 10 to 20 business days

These delivery times are estimates only and may vary depending on the destination, carrier, customs authorities, busy periods, or any event beyond our control.

3. SHIPPING COSTS

Shipping costs are calculated according to the destination of your order.

The exact shipping cost is displayed at checkout before you confirm your order.

Rates may vary depending on the destination country and the number of products ordered.

4. ORDER TRACKING

When tracking is available for your shipment, you will receive the relevant tracking information at the email address used when placing your order.

Please make sure that the email address you provide is correct before completing your purchase.

5. SHIPPING ADDRESS

Please carefully check your shipping address before confirming your order.

If you notice an error after placing your order, contact us as soon as possible at:

@glitch.the.matrix.official on Instagram (DM)

If your order has not yet entered production or been shipped, we will do our best to update the address.

Once production has started or the order has been shipped, we cannot guarantee that changes will still be possible.

6. SHIPPING DELAYS

The delivery times shown on our website are estimates.

Delays may occur due to:

  • the carrier;
  • customs inspections;
  • busy periods;
  • public holidays;
  • exceptional weather conditions;
  • or any external event beyond our control.

If your order is significantly delayed, you can contact us at:

@glitch.the.matrix.official on Instagram (DM)

Please include your order number.

7. INTERNATIONAL ORDERS AND CUSTOMS FEES

For international deliveries, customs duties, import taxes, or other local charges may be applied by the destination country.

When these charges are not included at checkout, they may remain the responsibility of the recipient in accordance with local regulations.

We are unable to determine the exact amount of any potential fees in advance.

8. DAMAGED, DEFECTIVE, OR MISPRINTED PRODUCTS

If your t-shirt arrives damaged, defective, misprinted, or if you receive the wrong product, please contact us as soon as possible at:

@glitch.the.matrix.official on Instagram (DM)

Please provide:

  • your order number;
  • a description of the issue;
  • a short video clearly showing the defect.

After review, we will offer an appropriate solution in accordance with our Return and Refund Policy and applicable law.

9. SIZE AND FIT

We strongly recommend checking the size guide available on each product page before placing your order.

As our t-shirts are made to order, please make sure you select the correct size before completing your purchase.

Measurements may vary slightly due to the textile manufacturing process.

10. ORDER NOT RECEIVED

If your order has still not arrived after the estimated delivery timeframe, contact us at:

@glitch.the.matrix.official on Instagram (DM)

Please include your order number.

We will then check the shipment status with the carrier or our production partner.

11. CONTACT

For any questions regarding production, shipping, or delivery:

Name / Trading Name: @glitch.the.matrix.official on Instagram (DM)
Company: @glitch.the.matrix.official
Contact: @glitch.the.matrix.official on Instagram (DM)