Terms of sale

TERMS AND CONDITIONS OF SALE

Last updated: 08.09.2026

1. INTRODUCTION

Welcome to GLITCH THE MATRIX.

This website is operated by:

Trading name: GLITCH THE MATRIX
Contact: @glitch.the.matrix.official on Instagram (DM)

Throughout these Terms and Conditions of Sale, the terms “we”, “us” and “our” refer to GLITCH THE MATRIX.

Our online store is hosted by Shopify, which enables us to offer and sell our products online.

These Terms and Conditions of Sale define the rights and obligations applicable to all orders placed through our online store.

By using this website or placing an order, you acknowledge that you have read and accepted these Terms and Conditions of Sale as well as our Privacy Policy.

2. OUR PRODUCTS

We primarily offer premium printed t-shirts produced on demand.

Each t-shirt is produced after your order has been confirmed.

We make every effort to display our products, designs, colors and visuals as accurately as possible. However, slight variations in color may occur depending on the screen, device or display settings used.

Photographs and mock-ups displayed on the website are intended to represent the products as accurately as possible.

Product specifications, designs, sizes and availability may be modified or withdrawn at any time.

3. SIZE SELECTION

Before completing your order, please carefully check the size selected.

It is the customer’s responsibility to select the appropriate size according to the size guide available on the product page.

Once an order has entered production, we cannot guarantee that the selected size can still be changed.

If you notice an error, contact us as soon as possible at:

@glitch.the.matrix.official on Instagram (DM)

4. ORDERS

When placing an order on our website, you agree to provide accurate and complete information, including:

  • your identity;
  • your email address;
  • your billing address;
  • your shipping address;
  • the size and product selected;
  • the information required to process your payment.

Once your order and payment have been validated, an order confirmation will be sent to you.

We reserve the right to refuse or cancel an order in cases including suspected fraud, an obvious pricing error, product unavailability or a technical issue.

5. PRICES

Prices displayed on our store are shown in euros (€).

Unless otherwise stated, shipping costs are not included in the product price.

Applicable shipping costs are displayed before final confirmation of the order and may vary depending on the destination country.

The applicable price is the price displayed at the time the order is placed.

We reserve the right to change our prices at any time. Such changes will not affect orders that have already been confirmed.

6. PAYMENT

Payment is made directly through our online store using the payment methods available at checkout.

All payments are processed through secure and encrypted payment systems.

We do not directly store your complete bank card information.

An order is considered confirmed only once payment has been successfully accepted.

7. PRODUCTION

Our t-shirts are printed and produced on demand.

Production begins after your order has been received and confirmed.

The usual production time before dispatch is approximately:

1 to 3 business days.

Orders may be produced and shipped from different production facilities depending on the customer’s destination and product availability.

Production times may occasionally be extended during busy periods or due to circumstances beyond our control.

8. SHIPPING

We ship to many countries around the world.

Estimated delivery times after dispatch are generally:

  • Europe: 5 to 10 business days
  • United States & Canada: 6 to 12 business days
  • Asia & Oceania: 6 to 12 business days
  • Rest of the world: 10 to 20 business days

These timeframes are estimates only and may vary depending on the destination, carrier, customs authorities, busy periods or external events.

Where required by applicable law, we remain responsible for the proper performance of delivery until the product is delivered to the customer.

9. SHIPPING COSTS

Shipping costs are calculated according to the destination and displayed before payment is completed.

Rates may vary depending on the destination and the number of products ordered.

The exact shipping cost applicable to your order is the amount displayed at checkout.

For certain international destinations, customs duties, import taxes or other local charges may apply.

Where these charges are not included at checkout, they may remain the responsibility of the recipient in accordance with local regulations.

10. SHIPPING ADDRESS

Please carefully check your shipping address before confirming your order.

If you notice an error, contact us immediately at:

@glitch.the.matrix.official on Instagram (DM)

If your order has not yet entered production or been shipped, we will do our best to correct the address.

Once the order has been shipped, we cannot guarantee that any changes will still be possible.

11. RIGHT OF WITHDRAWAL

Where the legal right of withdrawal applies to your purchase, you generally have 14 days from the date you receive your order to inform us that you wish to withdraw from the purchase.

To exercise this right, contact us at:

@glitch.the.matrix.official on Instagram (DM)

Please include your order number.

The product must then be returned in accordance with applicable legal requirements.

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

The right of withdrawal may not apply to certain products made according to the consumer’s specifications or clearly personalized, subject to the conditions provided by applicable law.

The fact that a product is made or printed on demand does not automatically remove the consumer’s legal right of withdrawal.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your t-shirt arrives:

  • damaged;
  • defective;
  • misprinted;
  • with a manufacturing defect;
  • or different from the product ordered;

please contact us as soon as possible at:

@glitch.the.matrix.official on Instagram (DM)

Please provide:

  • your order number;
  • a description of the issue;
  • clear photos or a short video showing the defect.

After review, we will offer an appropriate solution in accordance with applicable law, which may include a free replacement of the product.

These provisions do not limit your rights under the applicable legal guarantee of conformity.

13. LEGAL GUARANTEE

Products sold through our store benefit from the applicable statutory guarantees, including the legal guarantee of conformity where applicable.

If a t-shirt has a defect covered by this guarantee, contact us at:

@glitch.the.matrix.official on Instagram (DM)

Your statutory rights remain applicable regardless of any additional commercial guarantee that may be offered.

14. INTELLECTUAL PROPERTY

The illustrations, photographs, designs, logos, texts, graphics, slogans and other creative materials displayed on this website are protected by applicable intellectual property laws.

Unless otherwise stated, they belong to:

GLITCH THE MATRIX

or are used with the permission of their respective rights holders.

Purchasing a t-shirt does not grant the customer any right to reproduce, modify, distribute, commercially exploit or otherwise reuse the artwork, text or design printed on the product.

Any unauthorized reproduction or use is prohibited.

15. USE OF THE WEBSITE

You agree not to use our website or services for illegal or fraudulent purposes.

In particular, you must not:

  • infringe intellectual property rights;
  • attempt to gain unauthorized access to the website or its systems;
  • transmit malicious software;
  • use the website in a way that may disrupt its operation;
  • unlawfully collect information relating to other users.

We reserve the right to restrict or suspend access to the website in the event of abusive use.

16. THIRD-PARTY SERVICES AND TOOLS

Our store uses services operated by third parties, including Shopify and service providers involved in payment processing, production, printing and shipping.

The use of certain services may be subject to the respective terms and privacy policies of those providers.

The store is hosted by Shopify, but the sales contract is concluded directly between the customer and:

GLITCH THE MATRIX / the legal entity operating the store.

17. DATA PROTECTION

Personal information collected while browsing our website or placing an order is processed in accordance with our Privacy Policy.

You can view this policy on the relevant Privacy Policy page of our website.

Certain information required to operate the store may also be processed by Shopify, payment providers, production partners and carriers.

18. WEBSITE ERRORS AND INFORMATION

Despite the care taken in preparing our website, some information may occasionally contain errors relating to:

  • prices;
  • descriptions;
  • sizes;
  • product specifications;
  • delivery times;
  • shipping costs;
  • product availability.

We reserve the right to correct any obvious error or inaccurate information.

If an error affects an order that has already been placed, we will contact you where necessary.

19. LIABILITY

We cannot be held liable for events resulting exclusively from an unforeseeable and unavoidable act of a third party or a force majeure event, within the limits permitted by applicable law.

Nothing in these Terms and Conditions of Sale is intended to exclude or reduce any mandatory consumer rights granted by law.

20. CHANGES TO THESE TERMS

We may modify these Terms and Conditions of Sale, including to reflect changes to our services or applicable regulations.

The version applicable to an order is the version available on the website at the time the order is placed.

The latest version may be viewed on this page at any time.

21. GOVERNING LAW

These Terms and Conditions of Sale are governed by French law, without prejudice to any mandatory consumer protection provisions that may apply to consumers residing in another country.

In the event of a dispute, we encourage you to contact us first so that we can attempt to reach an amicable solution:

@glitch.the.matrix.official on Instagram (DM)

Consumer mediation

In accordance with applicable regulations, the details of the consumer mediator appointed for the business are:

To be completed

22. CONTACT INFORMATION

For any questions regarding your order, our products or these Terms and Conditions of Sale:

Trading name: GLITCH THE MATRIX
Contact: @glitch.the.matrix.official on Instagram (DM)